Shipping Policy

Last Updated: August 16, 2026

At Solo Mart, we are committed to providing a smooth and reliable delivery experience for our customers across the United Arab Emirates (UAE).

1. Delivery Areas

We currently offer delivery across the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.

2. Processing Time

Orders are normally processed within 1–2 business days after they are placed.

Orders placed during weekends, public holidays, or promotional periods may require additional processing time.

3. Delivery Time

Estimated delivery time within the UAE is generally 3–7 business days after order processing.

Delivery times may vary depending on the customer's location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the customer completes the order.

Any free-shipping promotions will be clearly mentioned on our website and may be subject to specific terms and conditions.

5. Cash on Delivery

Where Cash on Delivery (COD) is available, customers can pay for their order when it is delivered.

COD availability may depend on the customer's location and the products ordered.

6. Order Tracking

When tracking information is available, customers may receive tracking details through the contact information provided when placing the order.

Please allow some time for tracking information to become active after the order has been dispatched.

7. Delivery Delays

Solo Mart is not responsible for delays caused by circumstances outside our reasonable control, including courier delays, incorrect or incomplete addresses, extreme weather, public holidays, customs-related issues, or other unforeseen events.

If your order is significantly delayed, please contact us so that we can assist you.

8. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and contact information.

If an order is returned because of an incorrect address, failed delivery attempts, or the customer being unavailable to receive the package, additional delivery charges may apply for re-delivery.

9. Damaged or Missing Packages

If your package arrives damaged, please contact us as soon as possible with your order details and photographs of the package and product.

If you believe your package is missing or has not arrived within the expected delivery period, please contact us so we can investigate the matter with the delivery provider.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Store Name: Solo Mart
Email: write4suliman@gmail.com
Location: United Arab Emirates

We will do our best to respond to your inquiry and assist you as quickly as possible.