Shipping Policy

Shipping Policy

Last Updated: August 16, 2026

At Solo Mart, we aim to provide a reliable, convenient, and smooth delivery experience for customers throughout the United Arab Emirates (UAE).

1. Delivery Locations

We currently deliver orders across the United Arab Emirates, including:

  • Dubai

  • Abu Dhabi

  • Sharjah

  • Ajman

  • Ras Al Khaimah

  • Fujairah

  • Umm Al Quwain

2. Order Processing

Orders are generally processed within 1–2 business days after they are successfully placed.

During weekends, public holidays, promotional campaigns, or periods of high order volume, processing may take longer.

3. Delivery Time

Estimated delivery time is generally 3–7 business days after order processing.

Delivery times are estimates and may vary depending on the customer's location, courier operations, weather, public holidays, and other circumstances beyond our control.

4. Shipping Charges

Applicable shipping charges will be displayed during checkout before the order is completed.

From time to time, Solo Mart may offer free-shipping promotions. Any applicable conditions will be clearly stated on the website.

5. Cash on Delivery

Where available, Cash on Delivery (COD) may be offered as a payment option.

COD availability may vary depending on the customer's location, product, or delivery service.

6. Order Tracking

Where tracking is available, customers may receive tracking information through the email address or phone number provided when placing the order.

Please allow some time after dispatch for tracking information to become active.

7. Delivery Attempts

Our courier or delivery partner may make delivery attempts using the contact details and address provided by the customer.

Customers should ensure that their phone number and delivery address are accurate and that someone is available to receive the order.

8. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information.

Solo Mart is not responsible for delivery problems caused by incorrect, incomplete, or outdated address or contact information provided by the customer.

Additional delivery charges may apply if an order needs to be shipped again.

9. Delayed Deliveries

Occasionally, deliveries may be delayed because of circumstances beyond our reasonable control, including courier delays, severe weather, public holidays, incorrect address information, operational disruptions, or other unforeseen circumstances.

We will make reasonable efforts to assist customers when a delivery is delayed.

10. Damaged or Missing Orders

If your order arrives damaged, please contact us as soon as possible with your order number and clear photographs of the package and product.

If your order does not arrive within the expected delivery period, please contact us so we can investigate the delivery status with the relevant courier or fulfillment partner.

11. Dropshipping Fulfillment

Solo Mart operates using a dropshipping model, meaning products may be shipped directly from our third-party suppliers or fulfillment partners.

Packaging, shipping origin, courier service, and delivery times may therefore vary depending on the product and supplier.

12. Contact Us

For questions regarding shipping, delivery, or your order, please contact:

Solo Mart
United Arab Emirates
Email: write4suliman@gmail.com

We are happy to assist you with your order and delivery questions.