Return & Refund Policy

Last Updated: August 16, 2026

At Solo Mart, we want our customers to have a positive shopping experience. If you receive an eligible product that is damaged, defective, incorrect, or significantly different from the product description, you may contact us to request a return or replacement.

1. Return Eligibility

To be eligible for a return, please contact us within 7 days of receiving your order.

The product must generally be:

• Unused and in its original condition

• In its original packaging, where applicable

• Complete with all accessories and parts

• Accompanied by the order number or proof of purchase

Certain products may not be eligible for return due to their nature.

2. Damaged or Defective Products

If your product arrives damaged or defective, please contact us as soon as possible.

Please provide:

• Your order number

• A description of the issue

• Clear photographs or video showing the product and packaging

We will review the request and, where appropriate, arrange a replacement, return, or refund.

3. Wrong Product Received

If you receive a product different from the one you ordered, please contact us within 7 days of delivery.

After verifying the issue, we may arrange a replacement or provide another appropriate solution.

4. Change of Mind

Returns due to a simple change of mind may not be accepted, particularly where the product has been opened, used, or is not suitable for resale.

Any change-of-mind return that we agree to accept may be subject to applicable return shipping costs and conditions.

5. Non-Returnable Products

Certain products may not be eligible for return for hygiene, safety, personalization, or other applicable reasons.

This may include products that have been opened or used where returning them would create hygiene or safety concerns.

6. Return Shipping

If the return is due to our error, such as sending the wrong product or an item that arrived damaged or defective, Solo Mart may cover reasonable return shipping costs where applicable.

For other approved returns, the customer may be responsible for return shipping costs.

7. Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

If a refund is approved, it will be processed using the applicable payment method or another agreed method, subject to the payment provider's processing times.

Refund processing times may vary depending on the payment provider or financial institution.

8. Cash on Delivery Orders

For orders paid through Cash on Delivery (COD), refunds may be handled through an available refund method agreed with the customer.

Additional information may be requested to process the refund securely.

9. Exchanges

Where possible, eligible products may be exchanged for a replacement product.

Availability of replacement products may depend on stock and supplier availability. If a replacement is unavailable, an alternative resolution may be offered.

10. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at write4suliman@gmail.com.

Cancellation may not be possible once an order has been processed, dispatched, or handed over to a delivery or fulfillment partner.

11. How to Request a Return

To request a return or refund, please email:

write4suliman@gmail.com

Please include:

Order Number:
Customer Name:
Reason for Return:
Photos/Video (if applicable):

Our team will review your request and provide further instructions.

12. Contact Us

Solo Mart
United Arab Emirates
Email: write4suliman@gmail.com

We appreciate your trust in Solo Mart and will do our best to resolve eligible return and refund requests fairly and efficiently.